Pendle Borough Council
Market Street, Nelson, Lancashire BB9 7LG
Tel: 01282 661661 Fax: 01282 661130
Repairs Categories and Obligations
We operate different categories of repairs, depending on the circumstances, these are outlined as:
Repair Category |
Time Limit |
Emergency Repairs |
24 hours |
Urgent Repairs |
7 calendar days |
Routine Repairs |
30 calendar days |
For information email: angela.stuttard@pendle.gov.uk
What is an emergency out of hours repair?
What constitutes an emergency repair out of hours repair is documented in LINK PID 139
What is an urgent repair?
Urgent repairs are those which causes the tenant:
- Discomfort
- Inconvenience
- Nuisance
The following repairs would be urgent repairs:
- Minor plumbing leaks/defects
- Blocked sinks, basins, bath, WC
- Defective cistern or overflow
- Heating faults or breakdown
- Hot water faults/breakdown
- Minor electrical faults
- Roof leaks
- Blocked gutters
- Severe dampness
- Security of internal doors and windows
- Failure of door entry phone
- Graffiti
- Faulty extractor fan
- Defective flooring
- Faulty communal TV aerial
- Damage to stair tread or hand rails/bannisters
What is a routine repair?
A routine repair is one which can generally be left without causing serious discomfort, inconvenience or nuisance to the tenant. Routine repairs are those which, if left, would not cause damage to the property. Typical repairs would include:
- General joinery repairs
- Repairs to doors, floors and windows
- Repairs to external walls, fences and paths
- Repairs to walls, brickwork and slate/tiles
- Repairs/cleaning of gutters and down-pipes
- Repairs to kitchen fittings
- Repairs to plasterwork
- Dripping/leaking taps or shower units
- Other minor plumbing repairs
- Repairs to tiling
- Easing doors and windows
- Other minor 'day-to-day' repairs/replacement
Reporting Repairs
The best method of reporting repairs is over the telephone (01282 661178/661222/661212) between the hours of 9:00 a.m. and 4:00 p.m. Monday to Friday. We have specially trained staff to take your call and help make sure you get your repair carried out quickly.
In order to help you report the repair as accurately as possible, we have included in this handbook some diagrams which will help you explain what needs repairing.
