Pendle Council Online

Pendle Borough Council
Market Street, Nelson, Lancashire BB9 7LG
Tel: 01282 661661 Fax: 01282 661130

Housing

Housing Repairs - Contractor code of conduct

The Council requires works to be carried out with the minimum of disruption to tenants.

Contractors employed to undertake repairs and maintenance are required to:

Introduce themselves to the customers and show proof of identity
Explain the nature and purpose of the job
Behave in a proper and professional manner at all times, refraining from smoking, bad language and playing radios
Take care of the customer's property and possessions and protect them at all times from dust, paint, etc.
Keep the customer's home secure at all times
Keep safe all materials and equipment used on site to avoid danger to occupants and visitors
Reconnect and test services such as water, gas and electricity at the end of each working day
Clear any rubbish arising from the works from the garden and other areas outside the property
Make good any damage to the fabric of the property
Comply with health and safety legislation and relevant codes of practice
Comply with our equal opportunities policy
Where major works are involved, agree the extent of removal of carpets, furniture, etc. and their condition, before the work commences
Contractors and staff always carry identification. Do not hesitate to ask to see it